b max FAQ – Frequently Asked Questions Pakistan

Registration on b max is free and takes under two minutes. Go to the Register page, fill in your full name, date of birth, Pakistani mobile number and email address, then choose a username and password. After submitting, you will receive a one-time verification code via SMS — enter it on the next screen and your account is active. You must be 18 or older to register. Each person may hold only one b max account.

Yes — completely free. There is no sign-up fee, no account maintenance charge and no cost to browse the b max platform. You only spend money when you choose to make a deposit, and the minimum deposit is Rs 200.

No. b max's Terms and Conditions allow only one account per player. If duplicate accounts are detected, both may be suspended and any balances withheld pending review. If you have forgotten your login details, use the password reset option or contact support@bmax.bio — do not create a new account.

Mobile OTP verification at registration is sufficient for most players to start playing and depositing. Full identity verification — a CNIC scan and a selfie holding the document — is triggered before processing larger withdrawals or when our fraud prevention system flags a review. Make sure the name, date of birth and CNIC number you registered with match your actual CNIC to keep verification fast.

Go to Settings > Profile in your b max account. Changes to your registered mobile number require identity re-verification for security — you will be asked to confirm your CNIC and complete an OTP to the original number before the change takes effect. For email changes, a confirmation link is sent to the new address. Contact support@bmax.bio if you are locked out of both your original number and email.

You can request account closure by contacting support@bmax.bio. Before closure, any remaining PKR balance will be processed for withdrawal to your nominated method. If you are closing the account because of concerns about your gambling, b max's self-exclusion option (available under Settings > Responsible Gaming) may be more appropriate — it closes your account for a defined period and prevents re-registration during that time. Read more on the Responsible Gaming page.

The minimum deposit on b max is Rs 200. There is no maximum deposit limit for standard accounts, though higher deposits may trigger additional verification steps. All deposits are in Pakistani Rupees — no currency conversion is applied.

b max accepts the following payment methods for Pakistani players: Easypaisa, JazzCash, NayaPay, SadaPay, bank IBFT transfer and Visa/Mastercard debit or credit cards. All methods are denominated in PKR. No cryptocurrency or foreign currency payments are accepted at this time.

Deposits via Easypaisa, JazzCash, NayaPay and SadaPay are typically credited to your b max balance within a few seconds of completion. Bank IBFT deposits can take 5–60 minutes depending on your bank's processing speed. Card payments are usually instant. If your deposit has not appeared after 30 minutes, contact support@bmax.bio with your transaction reference number.

b max does not charge deposit fees. The full amount you send lands in your PKR balance. Note that your mobile wallet provider (Easypaisa, JazzCash, etc.) or bank may apply their own transfer fees — these are outside b max's control. Check your wallet provider's current fee schedule for details.

First, confirm the deposit was sent to the correct b max account number or reference provided in the deposit section. Check that the payment was marked as successful in your wallet app or bank. If the payment succeeded but has not appeared in your b max balance after 30 minutes, email support@bmax.bio with your b max username, the payment method used, the amount in Rs and the transaction reference or screenshot from your wallet. Our team will trace and resolve it.

The minimum withdrawal on b max is Rs 500. Your b max balance must meet this threshold before a withdrawal request can be submitted. There is no maximum withdrawal for standard accounts, though very large withdrawals may require additional verification steps in line with our compliance procedures.

Easypaisa and JazzCash withdrawals are typically processed within 5–15 minutes of approval. NayaPay and SadaPay withdrawals usually complete within 30 minutes. Bank IBFT transfers take 1–3 business days depending on your bank. VIP Club members receive priority withdrawal processing. If your withdrawal is pending beyond these timeframes, contact support@bmax.bio.

Common reasons for withdrawal delays include: pending identity verification (a one-time requirement before your first withdrawal), a withdrawal amount that triggers a compliance review, a mismatch between your b max account name and the wallet/bank account name, or high volume periods. Check your account notifications for any verification requests. If none of these apply, contact support@bmax.bio with your withdrawal reference number.

Identity verification is required before your first withdrawal or when withdrawing above certain thresholds. You will be asked to upload a photo of your CNIC (front and back) and a selfie holding the CNIC. This is a one-time process. Make sure the name and date of birth on your b max account match your CNIC exactly — discrepancies cause delays. Verification typically completes within 10 minutes during business hours.

Bonus funds are subject to wagering requirements before they can be withdrawn. The specific requirements — how many times the bonus amount must be wagered and on which game types — are listed in the terms of each individual bonus offer. Check the bonus details in your account's Promotions section. Winnings generated from bonus bets that meet wagering requirements can be withdrawn normally.

b max covers a wide range of sports popular with Pakistani players. Cricket is the flagship — PSL, Test matches, ODIs and T20 internationals are all available with pre-match and live betting. Other sports include football, tennis, kabaddi, basketball and virtual sports. Visit the Betting Odds and Virtual Sports pages for current markets and odds.

b max displays odds in decimal format by default. Decimal odds show your total return per Rs 1 staked — for example, odds of 2.50 on a Rs 500 bet return Rs 1,250 total (Rs 750 profit + Rs 500 stake). You can change your display preference to fractional or American odds in account settings if preferred.

Yes. b max offers in-play betting on all major cricket matches, selected football fixtures and more. Live odds are updated in real time as the match situation changes. There is a brief delay between placing a live bet and confirmation to allow for odds recalculation — this is normal and protects both you and b max from significant odds movements between click and settlement.

Winning bets are settled and credited to your b max PKR balance immediately after the relevant market closes and results are confirmed. For cricket, this is typically within a few minutes of the match ending. Once credited to your balance, winnings can be used for further bets or withdrawn to Easypaisa, JazzCash or your bank account.

If a match is cancelled before it starts, all bets on that match are voided and stakes are returned to your b max balance. If a match is abandoned mid-play, settlement depends on the specific market rules — most markets require a minimum number of overs (for cricket) or minutes (for football) to have been completed before results can be declared. Markets that cannot be settled are voided and stakes returned. Full settlement rules are in the Terms and Conditions.

b max offers hundreds of games including jackpot slots, Andar Bahar, Teen Patti, Rummy, Baccarat, live dealer tables, Aviator crash game and virtual sports. Explore the game categories from the main navigation: Jackpot Slots, Andar Bahar, Card Games and Aviator Game. New titles are added regularly.

All b max casino game outcomes are generated by certified Random Number Generator (RNG) systems. Slot games, Andar Bahar, Teen Patti and all other RNG titles produce results that are statistically independent — past results have no effect on future outcomes. Live dealer games use real physical cards and equipment streamed from studios. b max does not manipulate or influence game outcomes.

Minimum bets vary by game but most b max slot and table games start from as little as Rs 50 per spin or hand. Aviator has a minimum bet of Rs 20. Live dealer tables have higher minimums — typically Rs 100 to Rs 500 per hand. Jackpot slots often allow Rs 50 minimum spins regardless of jackpot size. Check the individual game screen for exact minimum and maximum bet limits.

Aviator is a crash-style game where a multiplier grows from 1x upward after each round starts. You place a bet in Rs, watch the multiplier climb and click "Cash Out" before the plane flies away. Your winnings are your stake multiplied by the multiplier at the moment you cash out. If you do not cash out before the round ends, you lose your stake for that round. Each round result is provably random. Visit the Aviator Game page for more detail.

b max offers a range of bonuses to both new and existing players, including welcome bonuses for new registrations, deposit match bonuses, cashback offers, free spins on selected slot games and special promotions around major cricket events like PSL. Check your account's Promotions section for currently active offers. All bonuses are denominated in PKR and are subject to individual wagering requirements.

A wagering requirement is the number of times you must bet the bonus amount before it converts to real PKR that you can withdraw. For example: a Rs 1,000 bonus with a 10x wagering requirement means you must place Rs 10,000 worth of qualifying bets before the bonus becomes withdrawable. Wagering requirements vary by promotion — always check the specific terms of each offer before claiming.

Most b max bonuses are claimed by opting in from the Promotions section in your account. Some bonuses are applied automatically when you meet the qualifying conditions — for example, making a qualifying deposit. If you have a bonus code, enter it in the relevant field during deposit or in the Promotions section. Bonuses cannot be applied retrospectively to deposits made before opting in.

Yes. Higher tiers in the b max VIP Club unlock exclusive bonus offers, improved cashback rates, higher bonus percentages on deposits and faster processing for VIP-level promotions. VIP points are earned on every qualifying bet. Visit the VIP Club page for the full tier breakdown and associated benefits.

Log in to your b max account, go to Settings > Responsible Gaming and select Deposit Limits. Choose a daily, weekly or monthly limit in Rs and confirm. Lower limits take effect immediately. Raising or removing a limit requires a 24-hour cooling-off period — this is intentional to prevent impulsive decisions during a bad session. Visit the Responsible Gaming page for all available tools.

Self-exclusion is a voluntary, binding closure of your b max account for a set period — minimum 6 months, up to permanent. During self-exclusion, your account is deactivated, you cannot log in, deposit or bet, and b max takes steps to prevent you from opening a new account with the same identity. Your remaining PKR balance is returned to your nominated withdrawal method. Self-exclusion cannot be reversed until the chosen period ends. To initiate it, go to Settings > Responsible Gaming or contact support@bmax.bio.

The first step is to reach out — to us at support@bmax.bio, to a trusted family member or to a healthcare professional. b max's support team is trained to handle these conversations with empathy and without judgment. We can help you set up deposit limits, a cooling-off period or self-exclusion immediately. If you are not sure whether your gambling is problematic, take the self-assessment on our Responsible Gaming page — it takes two minutes and can help you see the situation more clearly.

Yes. b max offers cooling-off periods of 24 hours, 7 days or 30 days. During a cooling-off period, you cannot log in or place bets, but your account remains open and your balance is preserved. When the period ends, your account is automatically reactivated. This is different from self-exclusion — it is a temporary break for players who want to pause without a long-term commitment. Set it under Settings > Responsible Gaming.

On the Login page, tap "Forgot password?" and enter your registered mobile number or email. A reset link or OTP will be sent within a minute. The link is valid for 30 minutes. Follow the instructions to set a new password. If you have lost access to both your mobile number and email, contact support@bmax.bio for account recovery.

Go to Settings > Security in your b max account and enable Two-Factor Authentication (2FA). You will be asked to confirm your mobile number — an OTP will be required each time you log in from an unrecognised device. 2FA takes about 30 seconds to set up and significantly reduces the risk of unauthorised access even if your password is compromised. b max strongly recommends enabling it.

Change your password immediately from Settings > Security. Then contact support@bmax.bio — describe what you have noticed (unfamiliar login activity, missing balance, changed details) and include your registered mobile number. Our team can review recent login activity, freeze your account while the investigation takes place and help you recover any losses caused by unauthorised access. Act as quickly as possible — the sooner you report it, the more we can do.

No — b max staff will never ask for your password by SMS, WhatsApp, phone or email. If you receive a message claiming to be from b max asking for your password, it is a phishing attempt. Do not respond, do not click any links in it, and forward the message details to support@bmax.bio. When our support team needs to verify your identity, they will ask for account-linked details like your registered mobile number, full name or CNIC number — never your password.

Yes. The b max website uses SSL encryption — all data between your device and bmax.bio is encrypted whether you are on mobile data, a home Wi-Fi connection or a public Wi-Fi network. The padlock icon in your browser confirms the secure connection. For additional safety, b max recommends avoiding logging in on shared or public devices and ensuring your mobile device is protected with a screen lock and up-to-date operating system.